🙋 Frequently Asked Questions (FAQ)
Here are answers to common questions regarding account access and management.
📧 How to Change My Email Address?
Unfortunately, it is impossible to change your email address on an existing, registered account due to security protocols.
Solution: Account Transfer
To use a new email, you must close your current account and register a new one.
Action Required:
Send a request to support@paybis.com stating that you wish to close your current account to register a new one.
Be sure to include:
The reason you want to close your current account.
The new email address you plan to use for the new account.
Important Note: You cannot use the same email address that you used for the previously closed account.
🔒 How Do I Log In to My Account?
We use a secure, code-based login process:
Navigate to the main page and click the "Log in" icon.
Enter your registered email address.
Our system will immediately send a one-time code to that email address.
Enter the code on the login screen to gain access to your Paybis account.
Still Can't Access Your Account? If you are unable to log in, please contact us immediately via live chat or email at support@paybis.com. We are available 24/7.
🚪 How Can I Close/Deactivate My Account?
Via Email: For security reasons, send an email to support@paybis.com from your registered email address, clearly stating the reason for your account closure request.
🛑 Why Is My Account Suspended?
Account suspension is typically triggered by security concerns or policy violations. These are the most common reasons:
The account was disabled by your own request (e.g., for a previous email change).
We suspected your account was hacked and disabled it to protect your funds.
You have more than one account verified in your name. (Please check our multiple account policy.)
You have violated our Terms of Service. (Please read our policies.)