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Activity overview

Latest activity by Charlie
  • Charlie created an article,

    General info and warnings related to Credit/Debit card payments

    We accept both Credit and Debit cards with VISA or Mastercard logo on them.Please note that you can only pay using your OWN card.   When paying with a Credit/Debit card, please note the fol...

  • Charlie created an article,

    What is the pre-authorization of funds?

    When you start a transaction with a credit/debit card, the pre-authorization of funds is performed by the payment processing partner. Pre-authorization is a hold of the amount you wish to spend on...

  • Charlie created an article,

    My credit/debit card payment was declined, but money is still reserved in my bank account.

    We pre-authorize your funds for each transaction, thus, if your payment has been declined, your money will free up instantly or within 72 business hours.In rare cases and depending on your bank po...

  • Charlie created an article,

    Unsupported cryptocurrencies for residents of Alaska, Louisiana, Nevada, New Mexico, Puerto Rico, Vermont, Washington, Texas

    Important note for customers from Alaska, Louisiana, Nevada, New Mexico, Puerto Rico, Vermont, Washington: We do not and will not accept fiat-to-crypto orders for the following cryptocurrenci...

  • Charlie created an article,

    Source of Funds (SOF)

    As part of ongoing transaction monitoring, we have to make sure that the source of funds/wealth of our customers is legal. Therefore, at some point in using our services you might be requested to s...

  • Charlie created an article,

    Proof of Address (PoA)

    Proof of address might be requested as a part of the verification process..Acceptable documents include: Utility bill not older than 3 months; Bank statement showing consecutive payments ...

  • Charlie created an article,

    What if my camera is not working?

    To get yourself verified, you need to allow access to your webcam, when prompted by your browser. If you've already done this but your webcam is still not working, you might need to check your ...

  • Charlie created an article,

    How do I pass liveness?

    To pass liveness verification, you have to have a working web or mobile camera. You will be asked to record a short video of yourself—it will take just a couple of seconds. Please use the late...

  • Charlie created an article,

    Restricted locations

    Restricted locations Due to the specifics of our business, we follow the international security standards of crypto-asset service providers. Therefore, we do not provide services in high-risk ju...

  • Charlie created an article,

    Why we do KYC and which documents we accept

    KYC check is a process of identifying and verifying the identity of the client.KYC procedures help us prevent and identify money laundering, terrorism financing, and other illegal corruption schem...