In certain cases, our system may request card verification to ensure the security of your transaction. This request is based on various internal factors and is designed to protect both our users and our platform.
When Card Verification is Required
If verification is necessary, you will be clearly prompted during the transaction process. The active transaction will indicate that verification is needed, and you will be given the option to upload a photo of your card.
✅ How to Complete Card Verification
To successfully verify your card, please upload a clear, high-quality image of the card.
| Step | Instruction | Security Details |
|---|---|---|
| 1. | Take a Photo | We recommend starting with the side that displays the card number. |
| 2. | Submit Image | Upon submission, our system will automatically secure your data. |
| 3. | Automatic Blurring | The middle digits of your card number will be blurred, leaving only the first 6 and last 4 digits visible. The CVV code will also be hidden automatically. |
For detailed information on how we handle and store your data, please review our comprehensive Privacy Policy.
Special Verification Cases
| Scenario | Guidance | Recommended Action |
|---|---|---|
| Card Information on Two Sides | If your card number and your name are printed on different sides, you will be able to upload the second side of the card immediately after the first image is submitted and processed. | Upload both sides sequentially. |
| Card Without a Printed Name | Cards without a printed name can be difficult to verify through standard steps. | Provide a supporting document (e.g., a bank statement screenshot) that clearly displays the first 6 and last 4 digits of the card along with your full name. |
🚫 Important: Virtual Cards Are Not Accepted
We do not accept virtual cards for the purpose of card verification.
If you attempted to use a virtual card that triggered this verification:
We recommend that you cancel the transaction immediately.
Alternatively, please contact our support team for guidance on how to proceed.
📧 Need Help?
If you encounter any issues or require additional guidance regarding the verification process, please do not hesitate to reach out to us at support@paybis.com. Our Support team is available and ready to assist you.