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Activity overview

Latest activity by Marko
  • Marko created an article,

    My camera is not working, what should I do?

    Usually, if you are stuck on the selfie verification page, it means that you either did not grant the permission to your browser to use the camera on your device. Also, you might be using Proxy/VPN...

  • Marko created an article,

    How long does the verification process take?

    The verification process is usually conducted within 5-15 minutes, but in rare cases it can take up to 24 hours.

  • Marko created an article,

    What do I need to verify my account?

    In case when verification is required, you will be requested to submit personal information, govt. issued document and proof of residence. The process usually takes minutes to complete.  

  • Marko created an article,

    Do I need to verify my account before placing a new order?

    No, you can place a new order without having to verify your account beforehand. In some specific cases and based on the transaction amount you might be requested to pass the verification process.

  • Marko created an article,

    What are the transaction limits?

    You can purchase crypto for as low as 5 USD (or equivalent in other currencies) or for as much as 20’000 USD per single transaction. If you would like to purchase more than 20’000 USD simply creat...

  • Marko created an article,

    How can I remove my card?

    If you wish to remove a credit/debit card from your account, you can do this on your own by following these steps: Start a transaction with the payment method "Credit/Debit card' selected. Get to ...

  • Marko created an article,

    My transaction is completed but I have not received my crypto in my wallet.

    When purchasing crypto, the transaction will need to have enough confirmations on the blockchain to appear in your wallet. Usually, this takes up to 30 minutes. 

  • Marko created an article,

    My payment was rejected due to security reasons, what is that?

    Due to the decision of our Security Department, we cannot complete your transaction. Therefore, it will be canceled and refunded. We may not disclose the reason for your payment rejection due to ...

  • Marko created an article,

    Can I buy crypto without verifying my documents?

    Yes, up to a certain limit and depending on the other risk factors, it might be possible for you to purchase without verifying your ID. However, we cannot tell in advance if your payment will be s...

  • Marko created an article,

    Can I use a virtual card?

    Yes, we accept all VISA and MasterCard debit/credit cards including the virtual ones.