This comprehensive guide provides step-by-step instructions on purchasing cryptocurrency through the Bank Transfer method.
Here's a step-by-step guide on how to proceed with a payment:
- Select the ''EUR'' currency and ''SEPA Bank Transfer'' on your home page to proceed with the Bank transfer method.
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Enter the amount you would like to spend/receive and click “Buy”;
- Next, you will need to decide which wallet you want to use to deposit your cryptocurrency. After choosing/adding the wallet to which funds will be sent, click ''Continue''
- Once the wallet is chosen from your side, you will be provided with the Bank account details to which you will need to make your payment;
- Please log in to your bank account to initiate the payment. After making the payment from your bank account, return to the transaction page where the bank details were provided and click on "Payment made."
Important: Please ensure that the recipient's information is accurate before transferring funds. Make sure to input the details provided by us and not any other information. If the wrong recipient details are entered, your payment will be automatically reversed by the bank. - As soon as we receive your Bank transfer, we will review your payment and proceed with the payout for your transaction.
Note: Once everything is settled from your side and you have marked that payment has been made, it's important to keep an eye on the email inbox that you registered with us, we might contact you for more information about the payment.
Reasons for delays in receiving a bank transfer:
- Your bank is performing some AML checks and has requested additional information from you.
- Our bank is performing AML checks and requested SOF to be provided by you.
- You made a transfer on Saturday/Sunday/public holidays, but banks send payments only on business days (Monday to Friday)
- Bank holidays in your country, in the partner bank country, etc.
Feel free to contact our customer support team in case you have any questions related to this topic.