Vincent
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Articles
Recent activity by Vincent-
Why is my payment pending or under review?
If your payment shows as Pending or Under Review, don’t worry, this is usually a normal part of our security and verification process. Below, you’ll find useful informaiton for your case. What “P...
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What Is the Paybis On-Ramp?
The Paybis On-Ramp is a white-label solution that enables businesses (such as exchanges, wallets, dApps, NFT platforms, e-commerce sites, DeFi projects, games, and more) to let their customers buy,...
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What is a blockchain or a transaction ID?
If you’re new to cryptocurrency, you’ve probably seen terms like blockchain and transaction ID (Hash ID) while making or tracking a payment.These concepts are at the heart of how crypto works and u...
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How can I cancel a transaction or get a refund?
At Paybis, we strive to process every transaction as quickly and accurately as possible. However, if you need to cancel a transaction or request a refund, please review the steps and timelines belo...
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What Is Cryptocurrency?
This article is here to help you understand what cryptocurrency is, highlight some of the most popular cryptocurrencies, and provide useful information to get you started. What Is Cryptocurrency? C...
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Scope of support
As you are using our solution for payments, occasionally, you might face minor obstacles. Our Paybis support team will gladly assist any customer with the following two parts: Transactions Paybi...
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How to withdraw crypto safely: network, amounts, fees
Withdrawing cryptocurrency from your wallet to an external wallet or another exchange is simple, but it’s important to do it safely and with the right information.This article explains how to withd...
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Why was my credit/debit card payment declined by the bank?
If your card payment was declined by the bank, there could be several reasons why it has happened. This guide can help you understand more on why it has happened. This article explains why card pay...
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Coins, Tokens, and Address Formats
When sending or receiving cryptocurrency, it’s important to understand the difference between coins and tokens, and to always use the correct address format for each network. Using the wrong format...
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Video call verification
To ensure the security of your account and the legitimacy of your transactions, we may need to conduct additional verification at times. This could involve requesting further details about your acc...